Refund policy
Return & Refund Policy
Last updated: August 21, 2026
At Paw Haris, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
1. 14-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by misuse, improper handling, or normal wear
Certain products may be excluded from returns where permitted by applicable law.
2. How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos or videos, if the product is damaged or defective
We will provide return instructions after reviewing your request.
Please do not send a product back without contacting us first.
3. Return Shipping Costs
For a return due to a change of mind, the customer is generally responsible for the return shipping cost.
If you received a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us before returning it. We will review the issue and determine the appropriate solution, which may include a replacement or refund.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please provide your order number and clear photos or video showing the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate resolution
5. Refunds
Once your return has been received and reviewed, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Your payment provider may require additional time to process and display the refund in your account.
6. Late or Missing Refunds
If you have not received an approved refund after the applicable processing period, please first check your bank or payment account.
If you still cannot locate the refund, contact us at:
7. Non-Returnable Items
Returns may not be accepted for certain products where permitted by applicable law, including products that:
- Have been used or damaged after delivery through customer misuse
- Are personalized or specially made for the customer
- Cannot reasonably be resold for health or hygiene reasons
- Are otherwise excluded from returns under applicable law
8. Exchanges
We do not guarantee direct exchanges.
If you need a different product, size, or variant, please contact us and we will determine whether an exchange or return-and-refund is available.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Because orders may be sent to our fulfillment provider shortly after purchase, we cannot guarantee that a cancellation will be possible once processing or shipment has begun.
If we are unable to fulfill an order within the promised timeframe, applicable U.S. law may require us to notify you of the delay and provide the appropriate cancellation and refund options.
10. Contact
For all return and refund questions, please contact:
Paw Haris
Henry Brunner
Waterloostraße 57
86165 Augsburg
Germany
Email: pawharisservice@gmail.com